Frequently asked questions
Order at
How to place an order?
You can place an order online in our e-shop or on site at the flower salon.
Choose flowers online, fill in delivery information and make payment.
If you have any questions, our team is always ready to help.
Will I get an invoice?
The invoice will be sent to the email address provided after payment.
If you have any questions, contact us - we will help you find the necessary information or resend the invoice.
Delivery
When will I receive my order?
The delivery time is indicated at the time of order placement and confirmation.
Delivery takes place according to the selected date and time, striving to provide fast and accurate service.
Can I cancel my order?
If your order has not yet been shipped, please contact us as soon as possible.
We will try to cancel it and issue a refund. If the shipment has already been shipped, cancellation is not possible.
Is delivery possible at a specific time?
Yes, you can choose your preferred delivery time interval when ordering.
We do our best to comply with this. If there is any confusion, our team will contact you.
Payment
What payment options are available?
We offer card payment as the only way to pay for your orders.
Online payments are processed securely and quickly.
Can I pay on delivery?
Payment is usually made online.
If you wish to pay on delivery, please contact us before placing your order to discuss your options.
Returns and complaints
What if the flowers are damaged or not as ordered?
We check every order carefully before dispatch, but we understand that misunderstandings or unexpected situations can happen. If you receive a damaged or incorrect item, please contact us within 24 hours. We will offer a replacement or refund depending on the situation.
Can I return the flowers?
Flowers are perishable goods and cannot be returned unless there are defects in quality or delivery. Our aim is to ensure customer satisfaction, so each case is handled individually.